How To Recover From A Business Mishap
How to Recover from a Service or Product Fail
Deliver, Deliver …oops…Recover?
We all talk about delivering good customer service but how many businesses have a plan in place when this service falls short? Although Reese’s did not fail to provide good service their product fell short of client expectation during the Holiday Season.
The traditional Reese’s peanut butter cup always is stocked on the shelves during Christmas shaped as a Christmas tree. This year, however, the tree had a few hiccups and complaints came in. Look how Reese’s responded. Clever and effective! Kudos to Reese’s!
by Connie Kelley – Success Genie Assistant to Kim Kasparian
www.successgenie.com
